24Baba Logo24Baba Logo
Home
Rent a car
Car Brands
List My Car
About Us
Contact Us
Book a Rental
Home›Privacy Policy
🔒Legal

Privacy Policy of 24baba Portal L.L.C

Effective Date: October 2025

Last Updated: October 2025

1. What This Privacy Policy Covers

This Privacy Policy (“Policy”) explains how TWENTY FOUR BABA PORTAL L.L.C (“24baba”, “Company”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data of users (“User”, “you”) when using our electronic platform that connects users with car rental providers and private car owners (“Partners”) through the 24baba mobile application and website (together, the “Platform”). We are committed to protecting your privacy and handling your personal data transparently and lawfully in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL).

2. Who Is Responsible for Processing Your Data

TWENTY FOUR BABA PORTAL L.L.C Office No. 534-1, Al Quoz Industrial First, Dubai, UAE License No. 1291415 ¦ Register No. 2189302 Email: ali@24baba.com

Partners (Car Rental Companies and Private Owners): When you book a car through the Platform, your personal data will also be processed by the Partner who provides the car rental service. Each Partner acts as a separate data controller for the purpose of fulfilling the rental contract with you.

3. What Data We Collect and Why

We collect personal data directly from you and through your interaction with the Platform. The categories of personal data, purpose of use, and lawful basis include:

  • Personal information (name, phone, email, driver's license, passport/ID) – used for registration, verification, and communication.
  • Technical data (device ID, IP address, usage statistics) – used to enhance security and performance.
  • Optional data (location, marketing preferences) – used to personalize offers, with your consent.
  • Payment and booking data shared with Partners – to complete car rental agreements.

4. How We Use and Share Your Personal Data

Your data is used to register users, process bookings, handle payments, improve services, and comply with legal obligations.

We share data only with:

  • Partners (car rental providers)
  • Payment processors
  • Hosting and infrastructure providers
  • Customer support and marketing partners
  • Legal or regulatory authorities when required by law.

We do not sell personal data to any third party.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated in this Policy or as required by law.

Typical retention periods:

  • Account and booking info – up to 5 years after last activity
  • Payment data – as required by UAE tax laws
  • Marketing data – until consent is withdrawn.

Users may request deletion of their account subject to legal retention requirements.

6. Your Rights

Under UAE data protection law, you have the right to access, rectify, erase, restrict, and port your data. You may also object to processing or withdraw consent at any time.

To exercise your rights, contact: ali@24baba.com

7. Security Measures

We implement technical and organizational measures such as encrypted storage, secure connections (HTTPS), and restricted access to protect your personal data from unauthorized access or loss.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Platform or email before they take effect. The “Effective Date” will always reflect the latest update.

9. Contact Us

TWENTY FOUR BABA PORTAL L.L.C Office No. 534-1, Al Quoz Industrial First, Dubai, UAE Email: ali@24baba.com

© 2025 Twenty Four Baba Portal L.L.C – All rights reserved

Contents

1. What This Privacy Policy Covers2. Who Is Responsible for Processing Your Data3. What Data We Collect and Why4. How We Use and Share Your Personal Data5. Data Retention6. Your Rights7. Security Measures8. Changes to This Policy9. Contact Us

Questions about our privacy policy?

Our support team is here to help clarify any questions you may have.

Back to HomeContact Support